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Reputation Management

Dealership Digital Reputation Management with Naked Lime protects you by:

  • Alerting you to mentions of your dealership everywhere online.
  • Investigating negative reviews and creating action plans.
  • Crafting professional, impartial review responses.
  • Campaigning for good reviews to build your positive reputation.

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Overview

78% of online consumers aged 18-64 use online reviews to help make their purchasing decisions. Would you buy a car at your dealership after reading your online reviews?

  • Your dealership reputation alone may not sell cars, but it can absolutely UN-sell them. Make more positive first impressions with experts to Monitor Your Reputation. A dedicated Digital Reputation Specialist will monitor your dealership online activity.
  • No time to scour the web for mentions of your dealership, let alone reply to them all? Use Naked Lime’s Response Handling service.
  • Don’t just react to negativity after it happens – take steps to build a good reputation with Positive Review Development.
  • Be in the know and receive a monthly report of all your online activity.

Around the Clock Monitoring

What you don’t know can hurt you.

  • Know what people are saying and where they say it with our 24/7 monitoring of the entire web, not just select review sites.
  • Detailed notifications of negative reviews allow you to investigate circumstances and take the best course of action.

Professionals to Monitor the Response

People are already talking – be part of the conversation.

  • Effective responses increase positive loyalty behaviors by more than 20%.
  • Our consultative approach to negative review response assists with resolving problems and saving customer relationships.

Positive Review Development

A comprehensive, proactive process generates genuine positive reviews from your happiest dealership customers.

  • Follow-up email surveys are sent to customers, giving them an opportunity to contact you directly with any problems.
  • Custom point-of-sale handouts direct customers to leave feedback on your selected review sites.
  • Creation of review site buttons for use in dealership email signatures, email campaigns, and on your website to encourage customers to share their experience.

Happiness

I went from spending 3-5 hours a week managing our dealership’s digital reputation to now only spending 3-5 minutes.quotes image
David Crader Internet Manager Sun State Ford

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